Inbound Retail Concierge
Attentive phone coverage during high-traffic shopping hours and peak fulfillment periods.
We manage incoming phone lines with warmth and exactitude. Callers speak immediately to trained representatives who understand your product lines, materials, and stock availability, eliminating unanswered rings and cold voicemail boxes.
What's Included
- Dedicated phone line routing with local or toll-free numbers
- Real-time inventory lookup & fit guidance
- Custom greeting scripts and brand tone alignment
- Daily call summary logs sent to your team
Order Care & Follow-Up
Direct communication following high-value orders and complex retail fulfillments.
Transform routine transactions into ongoing relationships. We initiate phone outreach to confirm order details, verify delivery windows for fragile items, and ensure total customer satisfaction after delivery.
What's Included
- Proactive order verification calls for high-ticket purchases
- Delivery logistics coordination & address confirmation
- Gentle post-delivery check-ins & feedback collection
- Direct CRM integration and notes management
Stockist & Buyer Inquiries
Structured call triage for stockists, commercial buyers, and wholesale accounts.
Maintain professional boundaries between general retail shoppers and B2B stockists. We field wholesale calls, qualify new stockist inquiries, gather order specs, and schedule dedicated meetings with your sales team.
What's Included
- Inbound screening for retail buyer inquiries
- Catalog distribution & basic wholesale pricing information
- Qualified buyer booking directly into your calendar
- Re-order hotline management for existing stockists
